using System;
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using System.Collections.Generic;
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using System.Data;
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using System.Data.OracleClient;
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using System.Text;
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using CCSTrace.CCS.Domain;
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using CCSTrace.CCS.Function;
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using CCSTrace.CCS.Object;
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using NLog;
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namespace CCSTrace.CCS
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{
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public delegate void ThreadEndEventHandler(object sender, ThreadEndEvent e);
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public class ProcessEvent
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{
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private static readonly Logger Logger = LogManager.GetCurrentClassLogger();
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private readonly OracleConnection _connectionTpc;
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private readonly CCSEventRecord _mCcsEventRecord;
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private EOSEventRecord _eosEventRecord;
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private readonly string _traceConnectionString;
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private OracleTransaction _trx;
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public ProcessEvent(CCSEventRecord eventRecord, OracleConnection conn, string traceConnection)
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{
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_mCcsEventRecord = eventRecord;
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_connectionTpc = conn;
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_traceConnectionString = traceConnection;
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}
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public event ThreadEndEventHandler ThreadFinish;
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public void Run()
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{
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var sendMail = false;
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try
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{
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var fdrid = GetFdrid(_mCcsEventRecord.Meter);
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if (fdrid != 0) //有饋線代號資料的案件才需比對同饋線上有無案件正在處理
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{
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if (CcsMain.Instance.ProcessingFdr.Contains(fdrid))
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{
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CcsMain.Instance.WaitingCases.Add(new KeyValuePair<string, int>(_mCcsEventRecord.CcsId, fdrid));
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return;
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}
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else
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CcsMain.Instance.ProcessingFdr.Add(fdrid); //將要處理的案件的饋線別加入處理中饋線集合
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}
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/*
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int TraceCount = this.getTraceCount(m_CCSRecord.CcsId);
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bool TraceError = false; //追蹤次數超過3次，改為非A類不追蹤合併
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switch (TraceCount)
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{
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case 0:
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UpdateTraceCount(m_CCSRecord.CcsId,true);
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TraceError = false;
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break;
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case 2:
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UpdateTraceCount(m_CCSRecord.CcsId,false);
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TraceError = true;
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break;
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default:
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UpdateTraceCount(m_CCSRecord.CcsId,false);
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TraceError = false;
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break;
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}
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*/
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if (InitialEventRecord(_mCcsEventRecord.CcsId))
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{
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var mLeach = new Leach(_connectionTpc, _trx, _traceConnectionString); // 案件過濾與合併
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Logger.Info("過濾案件...");
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var returnStatus = mLeach.LeachCase(_eosEventRecord);
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switch (returnStatus)
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{
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case GlobalVariable.Success:
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Logger.Info("案件過濾完畢....");
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Process(GlobalVariable.Success);
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break;
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case GlobalVariable.NoMeter:
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Logger.Info("案件過濾完畢,用戶無電號....");
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_eosEventRecord.TraceFinish = GlobalVariable.TraceFinish;
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Process(GlobalVariable.NoMeter);
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break;
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case GlobalVariable.SameCustomer:
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Logger.Info("相同用戶重複來電....");
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ProcessSameCustomer(_mCcsEventRecord, _eosEventRecord);
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break;
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case GlobalVariable.NoSupplyElc:
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Logger.Warn("該饋線未供電,無法作事故案件追蹤合併....");
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_eosEventRecord.TraceFinish = GlobalVariable.TraceFinish;
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Process(GlobalVariable.NoMeter);
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break;
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case GlobalVariable.NoSxfmr:
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Logger.Warn("該案件無變壓器....");
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_eosEventRecord.TraceFinish = GlobalVariable.TraceFinish;
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Process(GlobalVariable.NoMeter);
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break;
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case GlobalVariable.CaseTypeChanged:
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Logger.Info("變更案件狀態....");
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Process(GlobalVariable.CaseTypeChanged);
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break;
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case GlobalVariable.TraceFailure:
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Logger.Error("故障追蹤錯誤，以一般無電號案件方式受理....");
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_eosEventRecord.TraceFinish = GlobalVariable.TraceFinish;
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Process(GlobalVariable.NoMeter);
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break;
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default:
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var traceCount = GetTraceCount(_mCcsEventRecord.CcsId);
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if (traceCount < 2)
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{
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if (_trx.Connection.State == ConnectionState.Open)
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_trx.Rollback();
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_trx.Dispose();
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if (returnStatus == GlobalVariable.CaseTransfer)
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Logger.Error("案件已移轉，此事故案件暫不被受理....");
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else if (returnStatus == GlobalVariable.FailureByDb)
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Logger.Error("資料庫錯誤，此事故案件暫不被受理....");
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else if (returnStatus == GlobalVariable.FdrLocked)
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Logger.Error("饋線被鎖定，此事故案件暫不被受理....");
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else
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Logger.Error("發生非預期錯誤，此事故案件暫不被受理....");
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if (traceCount == 0)
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UpdateTraceCount(_mCcsEventRecord.CcsId, true);
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else
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UpdateTraceCount(_mCcsEventRecord.CcsId, false);
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}
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else
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{
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UpdateTraceCount(_mCcsEventRecord.CcsId, false);
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if (returnStatus == GlobalVariable.TraceCounts3)
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_eosEventRecord.Note = _eosEventRecord.Note+ "(本案用戶供電資料追蹤失敗)";
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Logger.Error("事故案件處理次數3次，仍無法正常處理，以一般無電號案件方式受理....");
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_eosEventRecord.TraceFinish = GlobalVariable.TraceFinish;
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Process(GlobalVariable.NoMeter);
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sendMail = true;
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}
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break;
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/* switch (TraceCount)
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{
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case 0:
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if (_Trx.Connection.State == ConnectionState.Open)
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_Trx.Rollback();
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_Trx.Dispose();
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if ( Return_Status == CCS.GlobalVariable.CaseTransfer )
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_PLog.Error("案件已移轉，此事故案件不被受理....");
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else if ( Return_Status == CCS.GlobalVariable.Failure_By_DB )
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_PLog.Error("資料庫錯誤，此事故案件不被受理....");
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else if ( Return_Status == CCS.GlobalVariable.FDRLocked )
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_PLog.Error("饋線被鎖定，此事故案件不被受理....");
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else
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_PLog.Error("此事故案件不被受理....");
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UpdateTraceCount(m_CCSRecord.CcsId, true);
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break;
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case 1:
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if (_Trx.Connection.State == ConnectionState.Open)
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_Trx.Rollback();
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_Trx.Dispose();
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UpdateTraceCount(m_CCSRecord.CcsId, false);
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break;
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default://追蹤次數超過3次，改為非A類不追蹤合併
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UpdateTraceCount(m_CCSRecord.CcsId, false);
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if (Return_Status == CCS.GlobalVariable.Trace_Counts_3)
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m_EventRecord.setNote(m_EventRecord.getNote() + "(本案用戶供電資料追蹤失敗)");
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_PLog.Error("追蹤次數3次，無法追蹤到故障設備，以一般無電號案件方式受理....");
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m_EventRecord.setTrace_Finish(CCS.GlobalVariable.Trace_Finish);
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Process(CCS.GlobalVariable.NoMeter);
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SendMail = true;
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break;
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}
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break;
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case CCS.GlobalVariable.CaseTransfer:
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if (_Trx.Connection.State == ConnectionState.Open)
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_Trx.Rollback();
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_Trx.Dispose();
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_PLog.Error("案件已移轉，此事故案件不被受理....");
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break;
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case CCS.GlobalVariable.FDRLocked:
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if (_Trx.Connection.State == ConnectionState.Open)
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_Trx.Rollback();
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_Trx.Dispose();
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_PLog.Error("饋線被鎖定，此事故案件不被受理....");
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break;
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case CCS.GlobalVariable.Failure_By_DB:
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if (_Trx.Connection.State == ConnectionState.Open)
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_Trx.Rollback();
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_Trx.Dispose();
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_PLog.Error("資料庫錯誤，此事故案件不被受理....");
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break;
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default:
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if (_Trx.Connection.State == ConnectionState.Open)
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_Trx.Rollback();
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_Trx.Dispose();
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_PLog.Error("此事故案件不被受理....");
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break;
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*/
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}
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}
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if (fdrid != 0)
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CcsMain.Instance.ProcessingFdr.Remove(fdrid); //將處理完的案件的饋線別從處理中饋線集合中移除
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}
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catch (Exception e)
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{
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Logger.Error(e, e.Message + ". CCSID = " + _mCcsEventRecord.CcsId);
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if (_trx != null)
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{
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if (_trx.Connection.State == ConnectionState.Open)
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_trx.Rollback();
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_trx.Dispose();
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}
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if (_eosEventRecord != null && _eosEventRecord.FdrId!= 0)
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CcsMain.Instance.ProcessingFdr.Remove(_eosEventRecord.FdrId); //將處理完的案件的饋線別從處理中饋線集合中移除
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//throw e;
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}
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finally
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{
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CcsMain.Instance.ProcessingCases.Remove(_mCcsEventRecord.CcsId);
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OnThreadFinish(new ThreadEndEvent(_connectionTpc));
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}
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if (sendMail)
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new MailService(_connectionTpc).SendMail(_mCcsEventRecord.CcsId);
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}
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private void Process(int kind)
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{
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var finishEvent = new FinishEvent();
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try
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{
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if (finishEvent.Finish(kind, _eosEventRecord, _connectionTpc, _trx))
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{
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Logger.Info("OMS資料更新成功!");
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if (UpdateCcsData(_eosEventRecord, _mCcsEventRecord, (int) CCSCaseState.WaitForDespatch))
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{
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Logger.Info("CCS資料更新成功!");
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}
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else
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{
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if (_trx.Connection.State == ConnectionState.Open)
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_trx.Rollback();
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_trx.Dispose();
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Logger.Error("CCS資料更新程序發生錯誤!");
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return;
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}
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// 須等全部動作都正確做完才可作commit的動作
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_trx.Commit();
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_trx.Dispose();
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AlarmData.Instance.Alarm(_connectionTpc, _trx, _eosEventRecord.AcceptNum, _eosEventRecord.Dept);
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}
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else
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{
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// 有錯誤需要RollBack
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if (_trx.Connection.State == ConnectionState.Open)
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_trx.Rollback();
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_trx.Dispose();
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;
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Logger.Error("OMS資料更新程序發生錯誤!");
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}
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Logger.Info("CCS 案件受理程序結束.");
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}
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catch (Exception e)
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{
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Logger.Warn(e, e.Message);
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throw;
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}
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}
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protected virtual void OnThreadFinish(ThreadEndEvent e)
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{
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ThreadFinish?.Invoke(this, e);
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}
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private bool UpdateCcsData(EOSEventRecord eosEventRecord, CCSEventRecord ccsEventRecord, int caseStatus)
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{
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Logger.Info("進行CCS資料更新程序...");
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var ccsEventQuery = new CCSEventQuery();
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var status = caseStatus;
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// 設定CCSID
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ccsEventQuery.CcsId = ccsEventRecord.CcsId;
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// 設定受理時間
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ccsEventQuery.ChangeTime = ccsEventRecord.AcceptTime;
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// 設定用戶電號
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if (ccsEventRecord.Meter != null)
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{
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ccsEventQuery.Meter = ccsEventRecord.Meter;
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}
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// 如果該案件為子案件,需找出母案件的casestatus來insert eos.eventquery
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// 若母案件已派工,需一併紀錄預計復電時間等資訊
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if (eosEventRecord.ParentId!= 0)
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{
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status = GetRealCaseStatus(eosEventRecord.ParentId) == (int) CCSCaseState.WaitForSponsor
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? (int) CCSCaseState.EventDespatched
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: (int) CCSCaseState.WaitForDespatch;
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if (status == (int) CCSCaseState.EventDespatched)
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{
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SetDespatchInfo(eosEventRecord.ParentId, ccsEventQuery);
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}
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}
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// 若此案件為專案案件升級為母案件,則必須判斷原先案件是否已經派工
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if ((ccsEventRecord.ImportCase == GlobalVariable.IsImportCase) && eosEventRecord.IsDespatched)
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{
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status = (int) CCSCaseState.EventDespatched;
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SetDespatchInfo(eosEventRecord.CaseId, ccsEventQuery);
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}
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ccsEventQuery.CaseStatus = status;
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// 更新CCS.CCSEventQuery
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if (!ccsEventQuery.Update(_connectionTpc, _trx))
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{
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Logger.Error("更新ccs.eventquery失敗!");
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return false;
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}
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Logger.Info("更新ccs.eventquery成功!");
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var numberContrast = new NumberContrast();
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numberContrast.SetAcceptNum(eosEventRecord.AcceptNum);
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numberContrast.SetCaseId(eosEventRecord.CaseId);
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numberContrast.SetCcsid(ccsEventRecord.CcsId);
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// 更新CCS.Num_Contrast
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if (!numberContrast.Update(_connectionTpc, _trx))
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{
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Logger.Error("更新ccs.num_contrast失敗!");
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return false;
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}
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Logger.Info("更新ccs.num_contrast成功!");
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return true;
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}
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private bool InitialEventRecord(string ccsid)
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{
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var initialData = new InitialEventData(_connectionTpc);
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var mContrast = new NumberContrast();
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DeptContrast deptContrast = null;
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// Being Transaction
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_trx = _connectionTpc.BeginTransaction();
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deptContrast = new DeptContrast(_connectionTpc, _trx);
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_eosEventRecord = new EOSEventRecord(initialData.GetNewCaseId(), _connectionTpc, _trx)
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{
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AcceptNum = initialData.GetNewAcceptNum()
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};
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mContrast.SetAcceptNum(_eosEventRecord.AcceptNum);
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mContrast.SetCaseId(_eosEventRecord.CaseId);
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mContrast.SetCcsid(_mCcsEventRecord.CcsId);
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if (!mContrast.Insert(_connectionTpc, _trx))
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{
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Logger.Error("初始化寫入CCS.Num_Contrast時發生錯誤！");
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if (_trx.Connection.State == ConnectionState.Open)
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_trx.Rollback();
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return false;
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}
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// 設定用戶姓名
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_eosEventRecord.Name = _mCcsEventRecord.CustomerName;
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if (_mCcsEventRecord.Meter != null && _mCcsEventRecord.Meter.Length != 0)
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{
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// 需先找出部門代號,再找到該部門屬於哪一個巡修單位
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_eosEventRecord.Meter = _mCcsEventRecord.Meter;
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var tmp = deptContrast.getDept_Code(_mCcsEventRecord.Meter);
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if (tmp == -1)
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_eosEventRecord.Dept = FindoutDeptByAddr(_mCcsEventRecord, _trx);
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else
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_eosEventRecord.Dept = tmp;
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_eosEventRecord.FdrId = GetFdrid(_mCcsEventRecord.Meter);
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}
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else
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{
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// 當無用戶電號時,所找出的部門別不需再去找出屬於哪一個巡修股(findoutDeptByAddr會直接找到相對應的巡修股)
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var dept = FindoutDeptByAddr(_mCcsEventRecord, _trx);
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_eosEventRecord.Dept = dept;
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}
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// 設定用戶電話號碼
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if (_mCcsEventRecord.CustomerTel != null)
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{
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_eosEventRecord.Tel = _mCcsEventRecord.CustomerTel;
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}
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// 檢查並設定用戶地址
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var mAddr = _mCcsEventRecord.AddressCity + _mCcsEventRecord.AddressTown + _mCcsEventRecord.AddressRoad +
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_mCcsEventRecord.AddressOther;
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if (mAddr.Trim().Length == 0)
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{
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Logger.Error("CCS 案件受理程序初始化失敗...地址為空白");
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if (_trx.Connection.State == ConnectionState.Open)
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_trx.Rollback();
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return false;
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}
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_eosEventRecord.Addr = mAddr;
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// 設定事故原因
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_eosEventRecord.Brief = TransferEventBrief(_mCcsEventRecord.EventBrief);
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try
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{
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var encoding = new ASCIIEncoding();
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var source = encoding.GetBytes(_eosEventRecord.Brief);
|
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if (source.Length > 24)
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{
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var dest = new byte[24];
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for (var i = 0; i < dest.Length; i++)
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{
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dest[i] = source[i];
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}
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var enc = Encoding.ASCII;
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_eosEventRecord.Brief = enc.GetString(dest);
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source = dest = null;
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}
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}
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catch (Exception)
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{
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_eosEventRecord.Brief = "其他";
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}
|
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if (_mCcsEventRecord.CcsId.StartsWith("A"))
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_eosEventRecord.Log = "APP";
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else if (_mCcsEventRecord.CcsId.StartsWith("W"))
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_eosEventRecord.Log = "WEB";
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else
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_eosEventRecord.Log = "CCS";
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_eosEventRecord.AcceptDate = _mCcsEventRecord.AcceptTime;
|
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// 設定用戶種類
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if (_mCcsEventRecord.ImportCase == GlobalVariable.IsImportCase)
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{
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_eosEventRecord.ImportCase = GlobalVariable.IsImportCase;
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_eosEventRecord.Level = GlobalVariable.ALevel; // default set A level
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}
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else
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{
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_eosEventRecord.ImportCase = GlobalVariable.NotImportCase;
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_eosEventRecord.Level = GlobalVariable.NoLevel;
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}
|
|
// 檢查字串中有無特殊字元' ,若有則取代為"
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if (_mCcsEventRecord.Note != null)
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_eosEventRecord.Note = _mCcsEventRecord.Note.Replace('\'', '\"');
|
|
// 設定回覆姓名及電話
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if (_mCcsEventRecord.RecallName != null)
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{
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_eosEventRecord.IsReCall = GlobalVariable.IsReCall;
|
_eosEventRecord.ReCallName = _mCcsEventRecord.RecallName.Replace('\'', '\"');
|
_eosEventRecord.ReCallTel = _mCcsEventRecord.RecallTel;
|
}
|
else
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{
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_eosEventRecord.IsReCall = GlobalVariable.NotReCall;
|
}
|
|
Logger.Info("初始化EOS.EVENTRECORD成功!");
|
return true;
|
}
|
|
//private bool initialCCSInfo(CCS.Object.CCSEventQuery m_EventQuery, CCS.Object.NumberContrast m_Contrast)
|
//{
|
// checkCaseAlreadyExits(m_EventQuery);
|
// if (!m_EventQuery.Insert(_PLog, _ConnectionTPC, _Trx))
|
// {
|
// _PLog.Error("初始化寫入CCS.EventQuery時發生錯誤！");
|
// return false;
|
// }
|
// if (!m_Contrast.Insert(_ConnectionTPC, _Trx))
|
// {
|
// _PLog.Error("初始化寫入CCS.Num_Contrast時發生錯誤！");
|
// return false;
|
// }
|
// return true;
|
//}
|
|
private void CheckCaseAlreadyExits(CCSEventQuery ccsEventQuery)
|
{
|
var sqlStmt = "select ccsid from ccs.eventquery where ccsid='" + ccsEventQuery.CcsId + "'";
|
|
var command = new OracleCommand(sqlStmt, _connectionTpc, _trx);
|
var reader = command.ExecuteReader();
|
|
try
|
{
|
if (reader.Read())
|
{
|
command.CommandText = "delete from ccs.eventquery where ccsid='" + ccsEventQuery.CcsId + "'";
|
command.ExecuteNonQuery();
|
|
command.CommandText = "delete from ccs.num_contrast where ccsid='" + ccsEventQuery.CcsId + "'";
|
command.ExecuteNonQuery();
|
}
|
}
|
catch (Exception ex)
|
{
|
Logger.Warn(ex, "Problems occur during checking process: " + ex.Message);
|
}
|
finally
|
{
|
reader.Close();
|
command.Dispose();
|
}
|
}
|
|
private int FindoutDeptByAddr(CCSEventRecord ccsEventRecord, OracleTransaction trx)
|
{
|
return AddrContrast.Instance.FindDeptId(ccsEventRecord.AddressCity, ccsEventRecord.AddressTown, ccsEventRecord.AddressRoad);
|
}
|
|
private string TransferEventBrief(int code)
|
{
|
var result = GlobalVariable.CcsCodelist.GetContent(GlobalVariable.CcsEventBrief, code);
|
|
// int MaxLength = this.getFieldLength("EOS", "EVENTRECORD", "EVENTBRIEF");
|
|
// if ( Result.ToCharArray().Length > MaxLength )
|
// Result.ToCharArray
|
|
return result;
|
}
|
|
private int TransferDept(string deptCode)
|
{
|
// 傳入部門的英文value(CONTENT),傳回相對應的keyid
|
return GlobalVariable.CcsCodelist.GetKeyId(GlobalVariable.CcsDept, deptCode);
|
}
|
|
private int GetRealCaseStatus(int parentId)
|
{
|
var status = (int) CCSCaseState.WaitForDespatch;
|
|
var sqlStmt = "SELECT CASESTATUS FROM EOS.EVENTS WHERE CASEID = " + parentId;
|
var command = new OracleCommand(sqlStmt, _connectionTpc, _trx);
|
var reader = command.ExecuteReader();
|
|
try
|
{
|
if (reader.Read())
|
{
|
status = Convert.ToInt32(reader["CaseStatus"].ToString());
|
}
|
}
|
catch (Exception e)
|
{
|
Logger.Error(e, e.Message);
|
Logger.Warn("無法取得正確之母案件狀態.");
|
}
|
finally
|
{
|
reader.Close();
|
command.Dispose();
|
}
|
return status;
|
}
|
|
private void SetDespatchInfo(int caseId, CCSEventQuery ccsEventQry)
|
{
|
var sqlStmt = "SELECT DESPATCHTIME,ASSUMEFIXTIME,ASSUMEDTIME_NTH,DELAYTIME,REASON,EVENTLOCATION FROM EOS.EVENTDESPATCH WHERE CASEID="
|
+ caseId;
|
|
OracleCommand command = null;
|
OracleDataReader reader = null;
|
|
try
|
{
|
command = new OracleCommand(sqlStmt, _connectionTpc, _trx);
|
reader = command.ExecuteReader();
|
|
if (reader.Read())
|
{
|
ccsEventQry.ChangeTime = Convert.ToDateTime(reader["despatchtime"]).ToString("yyy/MM/dd HH:mm:ss");
|
ccsEventQry.AssumedTime = Convert.ToDateTime(reader["assumefixtime"]).ToString("yyy/MM/dd HH:mm:ss");
|
ccsEventQry.AssumedTimeNth =
|
Convert.ToDateTime(reader["assumedtime_nth"]).ToString("yyy/MM/dd HH:mm:ss");
|
ccsEventQry.DelayTimes = Convert.ToInt32(reader["delaytime"].ToString());
|
ccsEventQry.Reason = reader["reason"].ToString();
|
ccsEventQry.EventLocation = reader["eventlocation"].ToString();
|
}
|
}
|
catch (Exception e)
|
{
|
Logger.Error(e, e.Message);
|
Logger.Warn("無法取得母案件派工資訊.");
|
}
|
finally
|
{
|
reader?.Close();
|
command?.Dispose();
|
}
|
}
|
|
private void ProcessSameCustomer(CCSEventRecord ccsEventRecord, EOSEventRecord eosEventRec)
|
{
|
Logger.Info("處理相同用戶重複來電...");
|
StringBuilder note = null;
|
|
var sqlStmt = "select note from eos.eventrecord where caseid = " + eosEventRec.TmpCaseId;
|
var command = new OracleCommand(sqlStmt, _connectionTpc, _trx);
|
var reader = command.ExecuteReader();
|
|
try
|
{
|
if (reader.Read())
|
note = new StringBuilder(reader["note"]?.ToString().Trim() ?? "");
|
}
|
catch (Exception e)
|
{
|
Logger.Error(e, e.Message);
|
}
|
finally
|
{
|
reader.Close();
|
command.Dispose();
|
}
|
|
if (!note.ToString().EndsWith("|") && !note.ToString().Trim().Equals(""))
|
note.Append(" | ");
|
|
if (!string.IsNullOrEmpty(eosEventRec.Note))
|
note.Append(eosEventRec.AcceptDate+ " " + eosEventRec.Note);
|
else
|
note.Append(eosEventRec.AcceptDate+ " 用戶再次報案");
|
|
// 判斷重複來電的用戶最初成立的案件是否是由CCS受理
|
var acceptByCcs = false;
|
|
var sqlStmt1 = "select count(*) as count from ccs.num_contrast c,ccs.eventquery q where c.ccsid=q.ccsid and caseid="
|
+ eosEventRec.TmpCaseId;
|
var command1 = new OracleCommand(sqlStmt1, _connectionTpc, _trx);
|
var reader1 = command1.ExecuteReader();
|
|
try
|
{
|
if (reader1.Read())
|
{
|
if (Convert.ToInt32(reader1["count"].ToString()) != 0)
|
{
|
acceptByCcs = true;
|
}
|
}
|
}
|
catch (Exception e)
|
{
|
Logger.Warn(e, e.Message);
|
}
|
finally
|
{
|
reader1.Close();
|
command1.Dispose();
|
}
|
|
string updCcsEventQuery = null;
|
// 若先前案件由CCS受理,則直接從ccs.eventquery取出先前的案件狀態資料寫入
|
if (acceptByCcs)
|
{
|
updCcsEventQuery = "UPDATE CCS.EVENTQUERY SET (CASESTATUS,CHANGETIME,HANDLINGSUMMARY,ASSUMEDTIME,ASSUMEDTIME_NTH,DELAYTIMES,REASON,EVENTLOCATION) = (select casestatus,changetime,handlingsummary,assumedtime,assumedtime_nth,delaytimes,reason,eventlocation from ccs.eventquery where ccsid=(select ccsid from ccs.num_contrast where caseid="
|
+ eosEventRec.TmpCaseId+ " AND ROWNUM<2)) WHERE CCSID='" + ccsEventRecord.CcsId + "'";
|
// 若非由CCS受理(OMS,Web)則從EOS的table中尋找先前案件的狀態資料
|
}
|
else
|
{
|
string accepttime = null,
|
despatchtime = null,
|
sponsortime = null,
|
assumefixtime = null,
|
assumedtimeNth = null,
|
changetime = null,
|
handling = null,
|
reason = null,
|
eventlocation = null;
|
int casestatus = 0, delaytime = 0;
|
|
OracleCommand command2 = null;
|
OracleDataReader reader2 = null;
|
|
try
|
{
|
var sqlStmt2 = "SELECT 1,TO_CHAR(R.ACCEPTTIME,'YYYY/MM/DD HH24:MI:SS') AS ACCEPTTIME,TO_CHAR(D.DESPATCHTIME,'YYYY/MM/DD HH24:MI:SS') AS DESPATCHTIME,to_char(s.reconditiontime,'YYYY/MM/DD HH24:MI:SS')SPONSORTIME,e.casestatus,s.handling,to_char(d.assumefixtime,'YYYY/MM/DD HH24:MI:SS') as assumefixtime,to_char(d.assumedtime_nth,'YYYY/MM/DD HH24:MI:SS') as assumedtime_nth,d.delaytime,d.reason,d.eventlocation from eos.eventrecord r,eos.events e,eos.eventdespatch d,eos.eventsponsor s where (r.caseid=e.caseid) and (r.caseid=d.caseid(+)) and (r.caseid=s.caseid(+)) and r.caseid="
|
+ eosEventRec.TmpCaseId + " union "
|
+"SELECT 2,TO_CHAR(R.ACCEPTTIME,'YYYY/MM/DD HH24:MI:SS') AS ACCEPTTIME,TO_CHAR(D.DESPATCHTIME,'YYYY/MM/DD HH24:MI:SS') AS DESPATCHTIME,to_char(s.reconditiontime,'YYYY/MM/DD HH24:MI:SS')SPONSORTIME,e.casestatus,s.handling,to_char(d.assumefixtime,'YYYY/MM/DD HH24:MI:SS') as assumefixtime,to_char(d.assumedtime_nth,'YYYY/MM/DD HH24:MI:SS') as assumedtime_nth,d.delaytime,d.reason,d.eventlocation from eos.eventrecord r,eos.events e,eos.eventdespatch d,eos.eventsponsor s where (r.caseid=e.caseid) and (r.caseid=d.caseid(+)) and (r.caseid=s.caseid(+)) and r.caseid= (select parentid from eos.mergecase where caseid="
|
+ eosEventRec.TmpCaseId+ ")";
|
|
command2 = new OracleCommand(sqlStmt2, _connectionTpc, _trx);
|
reader2 = command2.ExecuteReader();
|
|
while (reader2.Read())
|
{
|
accepttime = reader2["ACCEPTTIME"].ToString();
|
despatchtime = reader2["DESPATCHTIME"].ToString();
|
sponsortime = reader2["SPONSORTIME"].ToString();
|
assumefixtime = reader2["ASSUMEFIXTIME"]?.ToString() ?? "";
|
assumedtimeNth = reader2["ASSUMEDTIME_NTH"]?.ToString() ?? "";
|
handling = reader2["HANDLING"]?.ToString() ?? "";
|
reason = reader2["REASON"]?.ToString() ?? "";
|
casestatus = Convert.ToInt32(reader2["CASESTATUS"].ToString());
|
delaytime = reader2["DELAYTIME"].ToString().Length == 0
|
? 0
|
: Convert.ToInt32(reader2["DELAYTIME"].ToString());
|
eventlocation = reader2["EVENTLOCATION"]?.ToString() ?? "";
|
}
|
|
if (accepttime != null)
|
{
|
changetime = accepttime;
|
}
|
if (!string.IsNullOrEmpty(despatchtime))
|
{
|
changetime = despatchtime;
|
}
|
if (!string.IsNullOrEmpty(sponsortime))
|
{
|
changetime = sponsortime;
|
}
|
updCcsEventQuery = "UPDATE CCS.EVENTQUERY SET CASESTATUS=" + casestatus + ",changetime=to_date('" +
|
changetime
|
+ "','YYYY/MM/DD HH24:MI:SS'),handlingsummary='" + handling +
|
"',assumedtime=to_date('" + assumefixtime
|
+ "','YYYY/MM/DD HH24:MI:SS'),assumedtime_nth=to_date('" + assumedtimeNth +
|
"','YYYY/MM/DD HH24:MI:SS'),delaytimes="
|
+ delaytime + ",REASON='" + reason + "',EVENTLOCATION='" + eventlocation +
|
"' WHERE CCSID='" + ccsEventRecord.CcsId + "'";
|
}
|
catch (Exception e)
|
{
|
Logger.Error(e, e.Message);
|
}
|
finally
|
{
|
reader2?.Close();
|
command2?.Dispose();
|
}
|
}
|
|
var updEosEventRecord = "UPDATE EOS.EVENTRECORD SET NOTE = '" + TrimToLimit(note.ToString(), 127)
|
+ "' WHERE CASEID = " + _eosEventRecord.TmpCaseId;
|
var updCcsNumContrast = "UPDATE CCS.NUM_CONTRAST SET(acceptnum,caseid) = (SELECT acceptnum," +
|
eosEventRec.TmpCaseId
|
+ " FROM EOS.EVENTRECORD WHERE CASEID = " + eosEventRec.TmpCaseId +
|
") where ccsid='" + ccsEventRecord.CcsId + "'";
|
|
var exeCommand = new OracleCommand(updCcsEventQuery, _connectionTpc, _trx);
|
// 將用戶重複來電案件資料寫回CCS.CCSEventQuery
|
if (exeCommand.ExecuteNonQuery() <= 0)
|
{
|
exeCommand.Dispose();
|
|
if (_trx.Connection.State == ConnectionState.Open)
|
_trx.Rollback();
|
|
_trx.Dispose();
|
Logger.Error("Fail in write back to ccs.eventquery");
|
return;
|
}
|
|
exeCommand.CommandText = updEosEventRecord;
|
// 將CCS案件備註資料Append到EOS.EOSEventRecord
|
if (exeCommand.ExecuteNonQuery() <= 0)
|
{
|
exeCommand.Dispose();
|
|
if (_trx.Connection.State == ConnectionState.Open)
|
_trx.Rollback();
|
|
_trx.Dispose();
|
Logger.Error("Fail in update eos.eventquery");
|
return;
|
}
|
|
exeCommand.CommandText = updCcsNumContrast;
|
// 寫入ccsid <=> caseid 到CCS.Num_Contrast
|
if (exeCommand.ExecuteNonQuery() <= 0)
|
{
|
exeCommand.Dispose();
|
if (_trx.Connection.State == ConnectionState.Open)
|
_trx.Rollback();
|
|
_trx.Dispose();
|
Logger.Error("Fail in insert into ccs.num_contrast");
|
return;
|
}
|
|
exeCommand.Dispose();
|
_trx.Commit();
|
_trx.Dispose();
|
Logger.Info("CCS 案件受理程序結束");
|
}
|
|
private string TrimToLimit(string msg, int maxLen)
|
{
|
try
|
{
|
if (msg.Length <= 1)
|
{
|
return "";
|
}
|
if (msg.Length <= maxLen)
|
{
|
return msg;
|
}
|
msg = msg.Substring(msg.IndexOf("|", StringComparison.Ordinal) + 1);
|
return TrimToLimit(msg, maxLen);
|
}
|
catch (Exception e)
|
{
|
Logger.Error(e, e.Message);
|
return "";
|
}
|
}
|
|
private int GetFieldLength(string owner, string tableName, string fieldName)
|
{
|
var sqlStmt = "SELECT DATA_LENGTH FROM ALL_TAB_COLUMNS WHERE OWNER = '" + owner + "' AND TABLE_NAME = '" +
|
tableName + "' AND COLUMN_NAME = '" + fieldName + "'";
|
var command = new OracleCommand(sqlStmt, _connectionTpc, _trx);
|
var reader = command.ExecuteReader();
|
var maxLength = -1;
|
|
try
|
{
|
if (reader.Read())
|
maxLength = Convert.ToInt32(reader["DATA_LENGTH"].ToString());
|
}
|
catch (Exception e)
|
{
|
Logger.Error(e, e.Message);
|
}
|
finally
|
{
|
reader.Close();
|
command.Dispose();
|
}
|
|
return maxLength;
|
}
|
|
private int GetFdrid(string meter)
|
{
|
var sqlStmt = "SELECT TRAN_CORD FROM BASEDB.METER WHERE METR_NUMB = '" + meter + "'";
|
var command = new OracleCommand(sqlStmt, _connectionTpc, _trx);
|
var reader = command.ExecuteReader();
|
var tpclid = "";
|
var fdrid = 0;
|
var group = "";
|
try
|
{
|
if (reader.Read())
|
tpclid = reader["TRAN_CORD"].ToString();
|
|
if (tpclid.Length == 0)
|
return fdrid;
|
|
if (tpclid.Length > 11)
|
{
|
group = tpclid.Substring(tpclid.Length - 3);
|
tpclid = tpclid.Substring(0, 11).Trim();
|
sqlStmt =
|
"SELECT FDR1 FROM BASEDB.CONNECTIVITY WHERE FSC = 115 AND UFID = (SELECT UFID FROM BASEDB.SXFMR WHERE OWNERTPCLID = '" +
|
tpclid
|
+ "' AND GROUP1='" + group + "' AND ROWNUM < 2)";
|
}
|
else
|
{
|
sqlStmt =
|
"SELECT FDR1 FROM BASEDB.CONNECTIVITY WHERE FSC = 115 AND UFID = (SELECT UFID FROM BASEDB.SXFMR WHERE OWNERTPCLID = '" +
|
tpclid
|
+ "' AND ROWNUM < 2)";
|
}
|
|
command.CommandText = sqlStmt;
|
reader = command.ExecuteReader();
|
|
if (reader.Read())
|
fdrid = Convert.ToInt32(reader["FDR1"].ToString());
|
else
|
{
|
sqlStmt =
|
"SELECT FDR1 FROM BASEDB.CONNECTIVITY WHERE FSC = 107 AND UFID = (SELECT UFID FROM BASEDB.HICUSTOMER WHERE OWNERTPCLID = '" +
|
tpclid + "' AND ROWNUM < 2)";
|
|
command.CommandText = sqlStmt;
|
reader = command.ExecuteReader();
|
|
if (reader.Read())
|
fdrid = Convert.ToInt32(reader["FDR1"].ToString());
|
}
|
}
|
catch (Exception e)
|
{
|
Logger.Error(e, e.Message);
|
}
|
finally
|
{
|
reader.Close();
|
command.Dispose();
|
}
|
|
return fdrid;
|
}
|
|
private int GetTraceCount(string ccsid)
|
{
|
var sqlStmt = "SELECT TRACECOUNT FROM CCS.TRACECOUNTS WHERE CCSID = '" + ccsid + "'";
|
var command = new OracleCommand(sqlStmt, _connectionTpc, _trx);
|
var reader = command.ExecuteReader();
|
var count = 0;
|
|
try
|
{
|
if (reader.Read())
|
count = Convert.ToInt32(reader["TRACECOUNT"].ToString());
|
}
|
catch (Exception e)
|
{
|
Logger.Error(e, e.Message);
|
}
|
finally
|
{
|
reader.Close();
|
command.Dispose();
|
}
|
|
return count;
|
}
|
|
private bool UpdateTraceCount(string ccsid, bool isNew)
|
{
|
string sqlStmt;
|
|
if (isNew)
|
sqlStmt = "INSERT INTO CCS.TRACECOUNTS (CCSID,TRACECOUNT) VALUES ('" + ccsid + "',1)";
|
else
|
sqlStmt = "UPDATE CCS.TRACECOUNTS SET TRACECOUNT = TRACECOUNT + 1 WHERE CCSID = '" + ccsid + "'";
|
var command = new OracleCommand(sqlStmt, _connectionTpc, _trx);
|
|
try
|
{
|
var result = command.ExecuteNonQuery();
|
|
if (result == 1)
|
return true;
|
}
|
catch (Exception e)
|
{
|
Logger.Error(e, e.Message);
|
}
|
finally
|
{
|
command.Dispose();
|
}
|
return false;
|
}
|
}
|
}
|
